Client Access Representative

Temporary Full-Time 

Approximately 5 Months 

Hastings County is currently accepting applications for a Temporary Full-Time Client Access Representative in our Community and Human Services Department. This is a temporary full-time contract with an expected duration of approximately 5 months. 

Successful candidates are expected to embrace and abide by the Hastings County Community & Human Services operating principles and customer service-centered philosophies.
 

DUTIES:
•Responsible for front reception duties for Community & Human Services.
•Receive and direct incoming phone calls through our integrated switchboard.
•Monitor and assist with the coordination of appointment schedules and interview rooms.
•Receive, sort, and distribute mail dropped off at main counter and drop off area.
•Schedule, assign, and record internal file transfers, facilitate internal and external file transfer requests for Case Workers and IAC.
•Accept overflow queue calls as per “call back” procedures of IAC
•Backfill Job Information Clerk and support for other access and program support staff as required.
•Other duties as assigned
 

QUALIFICATIONS:
•Minimum two-year diploma in business or accounting
•One to two years related work experience
•Equivalent combination of education and experience may be considered.
•Expert knowledge of County customer service standards and strong interpersonal skills to resolve issues at first point of contact for effective liaison with staff and the public.
•Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Housing Services Act, 2011 and Residential Tenancy Acts to provide general information pertaining to eligibility requirements.
•High degree of proficiency with Windows programs including Word, Excel, and Outlook
•General working knowledge of departmental databases including SAMS, YARDI, and OCCMS
•Demonstrated ability to work with minimal supervision and effectively in a team environment
•Use of discretion and good judgment is essential when dealing with highly confidential and sensitive issues

HOURS OF WORK: Monday - Friday 8:30 am - 4:30 pm

WAGE RANGE: $45,952.26 - $50,488.41 per annum

PLEASE QUOTE THE POSTING NUMBER AND YOUR NAME IN THE SUBJECT LINE WHEN APPLYING FOR THIS POSITION AND ATTACH AN UPDATED RESUME AND COVER LETTER.

Colleen Dunham
A/Human Resources Advisor
Talent Management & Acquisition
Email to: careers@hastingscounty.com

“The County of Hastings is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please contact us if you require this posting in an alternate format. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.”